Dear AT&T…

To:     AT&T, Uverse Division Fr:     Gary Szabo, a loyal but disgruntled customer   Dear AT&T: I’m writing to recommend some changes to your next version of the Pace 5031NV DSL modem, aka “the 2WIRE Uverse modem.” I UNDERSTAND the importance of making a trouble-free device; one that’s so bulletproof and simple in its’ […]

“Would You Rather…”

Gather round, kiddies — we’re going to talk about business ethics. Wait!  Don’t run away! When my wife worked at Group Health Cooperative in Seattle, one of her coworkers used to ask interesting interview questions to get at the heart of the ethical dilemmas inherent in modern work.  For example:  “Would you work for a […]

Pining for PINE

Every now and again, I have a technology-themed “Marcel Proust Moment”… In the first volume of Marcel Proust’s ‘Remembrance of Things Past,’ he dunks a cookie into his tea and immediately he’s transported back, into a reverie and remembrance of his life years before. That’s how I feel when I hear the latest news about Pine, […]

Unintended Consequences

September 24, 2017 Like most of the U.S. (of a certain age anyway), I’m slogging my way through Ken Burns’ Vietnam on PBS.  Since I was a youngster back then, it’s been educational to fill in the blanks of my memory on the War that Won’t Go Away.  I’ve been relearning the terms “Viet Minh,”  […]